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The Relationship Management Institute

  1. Dealing with Difficult People Versus Them Dealing with You!
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    • What are the underlying issues for conflict?
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    • How can we manage conflict before it begins?
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    • What words describe 'difficult people' for you>
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    • Vicious cycle of reaction is stressful
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    • How to change the situation
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    • What techniques work to resolve the issue?
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    • The 'lesson of the fist'
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    • Raising your awareness to change conflict and create a new relationship
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    • Two types of difficult people
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